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Returns Policy

LUX / EROS products are made to order and imperfections are inherent to the beauty of the products. However, if in the unlucky event that the return / exchange is made due to the following issues: broken or damaged product or if we have shipped you the wrong item - LUX / EROS will gladly absorb the shipping cost pertaining to returns and the replacement of items (if acceptable).  Because of the handmade to order / one of a kind nature of our products, LUX / EROS can not accept returns for arbitrary reasons or variances in the online photo of the product including: size,  color variances or styling (Lips, studs or other handmade applications.)

Returns for credit will be processed within 7 to 10 business days from receipt of the authorized item. LUX / EROS will provide a return slip for your package. Once we have received the damaged item we will begin working on your replacement item. Because all products are handmade to order (we do not keep and product stocked) please allow the 4-6 week time frame for the product to be remade. If you have any questions or concerns at all, please do not hesitate to contact us at accounts@lux-eros.com. It may take up to two monthly cycles for the return charge to appear on your credit card statement. 

 

 

 

Participant Agreement and Acknowledgment of Risk Waiver and Release of Liability

In consideration of LUX / EROS, a California corporation, furnishing services to enable me to participate in one of its activities, I agree as follows: I fully understand and acknowledge that (a) culinary dinners and workshop activities have inherent risks, dangers and hazards, including but not limited to,those resulting from preparing and eating food and working with tools and appliances; (b) my participation in such activities is solely at my own risk and may result in death, injury, damages or illness; (c) these risks and dangers may be caused by the acts or negligence of the owners, employees, officers or agents of LUX / EROS, the acts or negligence of the participants, the acts or negligence of others, accidents, the forces of nature or other causes; (d) LUX / EROS activities cannot and will not accommodate for any disclosed or undisclosed food allergies I may have whether known or unknown; and (e) by my participation in these activities, I hereby assume all risks and dangersarising from my participation in the activity, including without limitation, cuts, burns, food poisoning, slipping and falling, any other personal injury, whether caused in whole or in part by the negligence or other conduct of the owners, employees, officers or agents of LUX / EROS, or by any other person. I declare that I am physically and mentally capable of participating in such activities. I acknowledge that it is the recommendation of LUX / EROS that I obtain general medical/health insurance if I am not already covered. I understand that it is my responsibility to notify the appropriate person at the event of emergency medical information. If alcoholic beverages are available at any LUX / EROS event and consumed by me, I agree that I am at least twenty-one (21) years old, and I agree that I will not operate a motor vehicle while intoxicated. I, on behalf of myself, my personal representatives and my heirs, hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify LUX / EROS and its owners, employees, officers and agents from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise, which may arise out of my participation in LUX / EROS activities. I understand that LUX / EROS reserves the right to take photographic or film records of any of its activities, and hereby agree that LUX / EROS may use my name and any such photographic or film records for advertising and promotional purposes, including, but not limited to, online and on-air announcements, weekly circular ads, signage, posters, television, magazine articles, websites, social media sites (including, but not limited to, Facebook, Instagramand Twitter), and any other publication(s) at LUX / EROS’s sole discretion, worldwide and without limitation, and without compensation or consideration, except where prohibited by law. I agree to assign all right, title and interest I may have in or to any media in which my name or likeness might be used to LUX / EROS. I agree that the venue of any dispute between the parties that may arise out of this agreement or otherwise shall be Los Angeles, California.
I Accept
I Do Not Accept